Returns, Refunds & Exchanges Policy
Last Revised: May 2026 | Version 2.2
At RYV Goods, we take immense pride in the premium quality and craftsmanship of our curated collections. To ensure a seamless international shopping experience, this policy outlines the professional standards and procedures for returns, refunds, and exchanges, ensuring transparency for our global community.
1. THE 15-DAY SATISFACTION GUARANTEE
Our return window is 15 calendar days. This eligibility period commences immediately upon the carrier marking your tracking information as "Delivered".
*Mandatory Requirement: You must initiate your return request within this 15-day window. Requests submitted after this period are considered final sales and are not eligible for reimbursement, credit, or exchange.
2. ELIGIBILITY & PRODUCT CONDITION
To maintain our hygiene and luxury quality standards, all returns undergo a rigorous multi-point inspection. Items must meet the following criteria:
- The product must be in original, pristine condition (unwashed, unworn, and unused).
- All original designer packaging, dust bags, and protective seals must be intact and untampered with.
- All security tags, branded labels, and serial number tags must remain attached.
- The item must include all original accessories, documentation, and promotional gifts.
3. EXCLUSIONS (NON-RETURNABLE)
For hygiene and logistical reasons, the following items cannot be returned:
4. LOGISTICS & APPLICABLE FEES
A. Manufacturing Defects: If an item arrives damaged or incorrect due to a fulfillment error, RYV Goods will facilitate a full refund or complimentary replacement. Digital photo/video evidence of the defect and shipping label is required.
B. Personal Preference Returns: For returns regarding style, fit, or change of mind:
- Return Address: We prioritize processing through our nearest regional fulfillment hub based on stock availability. Logistics instructions will be provided upon RMA approval.
- Shipping Costs: Customers are responsible for Trackable & Insured Shipping. We are not liable for lost return parcels.
- Restocking Fee: A 15% Restocking & Sanitization Fee is deducted from the refund to cover professional inspection and administrative overhead.
5. THE OFFICIAL RETURN PROCESS
- Initiation: Email support@ryvgoods.com with your Order ID and specific reason for return.
- RMA Approval: Our team will issue a Return Merchandise Authorization (RMA) within 48 hours. Unauthorized returns without an RMA will not be accepted.
- Secure Packaging: Carefully package the item to ensure it reaches us in its original condition.
- Tracking: Provide the tracking number to our support team immediately after dispatch.
- Verification: Allow 5 business days from receipt for our Quality Control team to certify the return.
6. SETTLEMENTS & DISPUTES
Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days depending on your financial institution.
⚠️ NOTICE ON PAYMENT DISPUTES
By completing a purchase, you agree to engage with our support team to resolve issues prior to initiating a formal chargeback. Unauthorized disputes significantly delay the resolution process, whereas our direct support team aims to resolve 100% of inquiries within 48 hours.