FAQs

How do I place an order?

Simply browse our collection, select your preferred size, color, or style, and add the item to your cart. Follow the secure checkout process to provide your shipping and payment information. We recommend reviewing your order details carefully before final submission.

Do I need an account to place an order?

No. You are welcome to check out as a guest. However, creating an RyvGoods account allows you to track order history, manage saved addresses, and enjoy a faster checkout experience for future purchases.

Can I change or cancel my order?

Please contact us immediately at support@ryvgoods.com. Once an order has entered the processing, packing, or shipping stage, we are unable to make modifications or cancellations. We recommend double-checking all information before finalizing your purchase.

How long does order processing take?

Most orders are processed within 1-3 business days (Monday–Friday). During peak seasons, holidays, or major promotional events, processing may take up to 5 business days.

Are there any hidden customs or tax fees?

At RyvGoods, we aim for a transparent shopping experience. For most standard destinations, we manage all necessary customs duties and import taxes. The price shown at checkout is the final price you pay—no unexpected fees upon delivery.

How can I track my order?

As soon as your order ships, a tracking number will be sent to the email address provided at checkout. Please allow 24-48 hours for the carrier's system to update the tracking status after the initial scan.

What if my item arrives damaged or incorrect?

Please notify us at support@ryvgoods.com within 15 days of delivery. Include your order number along with clear photos of the item, the original packaging, and the shipping label so we can prioritize your replacement or refund.

Can I return an item if I change my mind?

Yes. Return requests must be initiated within 15 days of delivery. Items must be in their original, pristine condition with all tags and protective packaging intact. Please note that personal preference returns are subject to a 15% restocking fee. Refer to our Return & Refund Policy for full details.

What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards and PayPal, as displayed at checkout. All transactions are processed through encrypted, PCI-compliant providers to ensure your financial data remains secure.

How do I reach your support team?

For any inquiries, please email us directly at support@ryvgoods.com. Always include your Order ID for faster service. Our dedicated team typically responds within 1-2 business days.